Who we are
Our website address is: http://nicolagracemillnery.co.uk
Updated as per GDPR Regulations from 25th May 2018.
This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from Nicola Grace Millinery
Purchasing: Hats, fascinators and headpieces are personalised and designed according to clients request. The whole process is totally transparent from initial design to making. Each piece is handcrafted with care and great attention to detail, for a beautiful finish. These bespoke custom creations are personalised for each client- if the hat is faulty it will be mended free of charge.
Health and Safety
Delivery and Returns
Bespoke makes are between 4-6 weeks
Bespoke pieces you will be advised of the lead time, at the time of purchase and given a date it will be ready.
Please note this can be 4-6 weeks. due to the fine hand sewing involved in producing your luxury hat.
Refunds must be communicated in writing to use within 48 hours and returned within 7 days, items must be in their original packaging with label attached and sent back tracked,
All UK orders are sent via Royal Mail .
Please be aware that for any item you order, you are liable for any import duty or taxes that our customs may apply.
Returns and Refunds
If you are not completely satisfied with your goods – Nicola Grace Millinery offer a 7 day return or exchange policy.
Cancelling your order
The United Kingdoms Distance selling Regulations give you the right to cancel your order for any item purchased from Nicola Grace Millinery for a full refund. The exception is goods that cannot be returned for hygiene reasons or if they have been personalised for the customer. Please not that the tag label should still be on the hat and it must not have been worn.
How to return or Exchange an item by Royal Mail.
Ensure you return your item(s) within 7 days of receipt, and in the original packaging with labels attached.
Take your package to any post office counter and ask for a proof of posting. It is your responsibility to ensure the parcel reaches us so you may with to upgrade your delivery to a tracked delivery service for safety.
Please note, unfortunately we are unable to refund the cost of any upgrade to your delivery service.
It is strongly advised that you keep hold of any tracking numbers that the post office may give you.
The address for returns is :
Nicola Grace Millinery
22 Winchester Ave, Duxbury, Chorley, Lancs PR7 4AQ
All work to be carried out will be invoiced to the client and payment should be paid in full before the work is carried out.
Clients will receive a receipt upon payment and instructions for the make and a date for it to be ready.
Transactions: Payment can be made via Pay pal, bank transfer or cash.
Nicola Grace Millinery will not reveal any information that you communicate to us. You should check this page regularly for any updates and changes to our customer policy.
When you make a purchase, we collect certain information from you, your name, billing address, payment information, email address and contact telephone number.
Editorials /Media
Email all requests direct to:- nicolagracemilinery@gmail.com
Permission from the owner must be granted before article is printed or screened
Any photographs are copyrighted and permission for use must be gained.
Cookies
‘Cookies’ are data files that are placed on your device and often include anonymous unique identifier, traffic log cookies identify which pages of the website are being used and help us improve and tailor the website to our customers needs.
The cookies will help us provide you with a better website by enabling us to monitor which pages you find the most useful. this will help keep our website current and up to date and provide you with a better experience.
A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies, for more information visit www.allaboutcookies.org